Why now
AI is as transformative as the internet. Today's AI moment looks a lot like the early 2000s internet era, and in the next 5-10 years AI will be treated as critical business infrastructure.
About
Founder-led. Ops-obsessed.
Palmetto Intelligence provides business IT support, managed IT services, and practical AI automation for companies that need dependable systems and cleaner day-to-day operations.
Our team brings years of experience in senior IT roles, including the work behind stable users, devices, networks, Microsoft 365 environments, security basics, and vendor coordination. That IT background shapes how we design automation: practical, supportable, and built around the real systems your team already uses.
Our approach
Senior IT judgment. Practical automation.Our approach
We start with the systems your business depends on every day: email, files, devices, access, vendors, reporting, and the manual work that connects them. Sometimes the right answer is better IT support. Sometimes it is automation. Often, it is both.
We integrate with existing systems including Microsoft 365, databases, vendor portals, email, and spreadsheets.
We use AI where it improves reliability: document extraction, classification, routing, summarization, and repetitive follow-up. Every AI component includes guardrails, validation, and human escalation paths.
The result is technology you can actually operate: stable IT foundations, automation you can trust, and clear handoffs when something needs attention.
Adoption is part of delivery. We train your team on practical AI usage and on the exact workflows we implement so people can run, troubleshoot, and improve automation with confidence.
Our non-negotiables
These are built into every engagement, not treated as optional.
- Logging and audit trails on every process
- Least-privilege access by default
- Human escalation path for every exception
- No silent failures
- Clear documentation at handoff
- Monitoring and alerting built in
Why Palmetto Intelligence
Senior IT Experience
Years in senior IT roles inform how we handle support, systems, security, vendors, and automation.
Ops-First, Systems-Minded
Built around edge cases, approvals, and auditability, not demos that break in production.
Practical AI
AI used as a tool inside a controlled workflow for extraction, classification, and routing.
Human-in-the-Loop by Design
Automation handles standard cases while exceptions route cleanly to the right person.
Built to Last
Documentation, monitoring, and handoff so your team can own the system long-term.
Non-Negotiable Standards
Traceability, least-privilege access, and explicit exception handling in every engagement.
Let's talk about your IT setup and workflows.
No pitch deck required. Tell us what is slowing the team down and we will help sort out the practical next step.
Contact Us